Executive Summary
Crisp is a French customer support platform (chat widget, shared inbox, CRM) founded in 2015 and bootstrapped from Nantes, France. Despite claiming strict GDPR implementation, BLACKOUT runtime scans reveal 30 undisclosed third-party vendors operating on crisp.chat, with 6 loading before user consent including major ad platforms (Google, Meta, LinkedIn, Twitter). The company publishes no subprocessor list despite GDPR Article 28 requirements. Their own website demonstrates a 53.8% pre-consent tracking rate, directly contradicting their compliance claims.
Revenue Threat Profile
4 COLLAPSE VECTORSHow this vendor creates financial exposure. Each score (0-100) reflects observed runtime behavior and documented business practices.
CAC Subsidization
Crisp deploys PostHog and GoogleAnalytics4 on their own site, feeding behavioral data to external analytics. Sites using Crisp inherit this measurement pollution - their customer interaction data flows through Crisp servers which may be instrumented with these same trackers, corrupting attribution accuracy.
Signal Corruption
The presence of B2B deanonymization vendors (RB2B, HockeyStack, Usergems, Hunter, Pitchbook) on crisp.chat suggests Crisp engages in visitor identification practices. Customer chat sessions may leak company/visitor identity to competing sales intelligence platforms.
Legal Tail Risk
Crisp chat widget loads on customer sites, creating a third-party JavaScript dependency. The 30 additional vendors detected on crisp.chat suggest aggressive tracking infrastructure that could be mirrored in their embeddable widget, expanding attack surface for sites deploying Crisp.
GTM Attack Surface
Critical consent divergence: Crisp claims GDPR compliance but operates 6 pre-consent trackers including ad pixels. Sites embedding Crisp may inherit liability for Crisps own consent violations. No published subprocessor list despite GDPR Article 28 mandating this disclosure.