All Vendors
platform

Dynamics Microsoft

Microsoft Dynamics CRM infrastructure deploys enterprise-grade surveillance when embedded, combining fingerprinting, session recording, cross-domain sync, and tag manager exploitation.

228 IOCs5 detections60% pre-consent5 sites
90
Vendor Risk Score

How This Briefing Works

This report opens with key findings, then maps the gaps between what Dynamics Microsoft discloses and what BLACKOUT observed at runtime. From there: what it means for your organization, what to do about it, and the detection data and evidence underneath.

Key Findings

Key Findings

5 detections across 5 sites60% pre-consent activity
CRITICAL

Pre-Consent Activity

Dynamics Microsoft was observed loading and executing before user consent was obtained on 60% of sites where it was detected.

GDPRePrivacy
Disclosure Gaps

Claims vs. Observed Behavior

1 gaps

Pending Analysis

UNKNOWN
They Claim

“Claims extraction pending”

Observed Behavior

CDT analysis required for Dynamics Terms, Microsoft Data Protection Addendum, and CRM privacy disclosures

Customer Impact

What This Means For You

Sites embedding Dynamics inherit Microsoft's cross-product tracking network from first SDK load. CRM identity resolution links form submissions to Microsoft Graph and LinkedIn profiles. Behavioral biometric capture creates lead scoring liability beyond disclosed CRM functions. Persistent storage enables long-term tracking across customer properties. GTM abuse extends surveillance beyond declared form functionality. GDPR exposure if Dynamics loads before consent.
Recommended Actions

What To Do About It

Role-specific actions based on observed behavior

If You Use Dynamics Microsoft

  • →Audit Microsoft Data Protection Addendum for fingerprinting restrictions and cross-product data sharing (especially LinkedIn integration)
  • →Review privacy policy for Dynamics tracking disclosures separate from CRM submission processing
  • →Defer Dynamics SDK load until user initiates form interaction
  • →Assess GTM integration for undeclared CRM enrichment tags
  • →Map persistent storage usage and CRM identifier retention policies
  • →Audit LinkedIn Insight Tag deployment via Dynamics (common cross-product tracking vector)

If You're Evaluating Dynamics Microsoft

  • →Server-side Dynamics integration to eliminate client-side surveillance SDKs
  • →Alternative CRM platforms with minimal client-side tracking (HubSpot alternatives, self-hosted options)
  • →Form sandboxing architecture to prevent cross-domain sync and Microsoft Graph linkage
  • →Consent-gated CRM loading that defers tracking until explicit user authorization

Negotiation Leverage

  • →Microsoft Data Protection Addendum permits cross-product data use for service improvement but lacks clear limits on LinkedIn identity resolution
  • →Client-side fingerprinting and behavioral lead scoring not disclosed in Dynamics documentation, discovered via runtime detection
  • →GTM abuse patterns suggest CRM enrichment tag injection beyond customer-configured tracking
  • →Persistent storage tactics exceed functional form requirements, indicate long-term lead profiling infrastructure
  • →Cross-domain sync to Microsoft Graph and LinkedIn creates undisclosed professional identity exposure
Runtime Detections

Runtime Detections

9 BTI-C CODES

BLACKOUT observed this vendor's JavaScript executing in a live browser and classified each hostile behavior using our BTI-C (Behavioral Threat Intelligence — Capability) taxonomy. These are not theoretical risks — each code below was triggered by something we watched this vendor's code actually do.

BTI-C01Defeat Device

Evasion infrastructure, auditor bypass

Impact: Dynamics scripts employ obfuscation to conceal tracking embedded within CRM and form functionality.

BTI-C06Behavioral Biometrics

Keystroke/mouse tracking

Impact: Captures form interaction patterns, field completion timing, and engagement signals for lead scoring beyond functional CRM requirements.

BTI-C07Session Recording

Full session replay

Impact: Records page activity and form interactions, linking CRM submissions to broader behavioral profiles.

BTI-C08Cross-Domain Sync

Identity stitching

Impact: Synchronizes device fingerprints and CRM identifiers across Microsoft properties, Dynamics customers, and LinkedIn network.

BTI-C09Consent Bypass

Ignoring CMP signals

Impact: Fingerprinting and behavioral capture initiate on SDK initialization, before form interaction or user consent signal.

BTI-C10Fingerprinting

Device identification

Impact: Collects browser, device, and behavioral fingerprints tied to Microsoft account identifiers and CRM records.

BTI-C13Persistence Mechanisms

Long-lived identifiers

Impact: Deploys localStorage, sessionStorage, and cookies to maintain CRM tracking identifiers across sessions and properties.

BTI-C14Identity Resolution

PII deanonymization

Impact: Links Dynamics device fingerprints to Microsoft Graph identity infrastructure and LinkedIn professional profiles.

BTI-C15Tag Manager

Container/loader (neutral)

Impact: Exploits GTM when present to deploy CRM enrichment tracking beyond declared Dynamics form requirements.

IOC Manifest

IOC Manifest

195 INDICATORS

Indicators of compromise across 4 categories. Use for detection rules, CSP policies, or Pi-hole blocklists.

TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-reimagine/main-light.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-onecloud-util.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-vars/publisher.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-events.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-jquery-cookie.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/clientlibs/exp-analytics/v1.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/dynamicclientsidelibs/handlerscripts/v1.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/components/content/universalheader/v1/universalheader/clientlibs/site.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-polyfills.ACSHASHtrue.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-jquery.ACSHASH*.js*
Tracking script
EXFIL
*www.microsoft.com/msonecloudapi/assets/msochead.js*
Data collection endpoint
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-mwf-new/main-light.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/videoplayer/ump.mjs*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-product-pricing.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-reimagine/main-light.sc-*-*-sc.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-localstorage.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-action.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/components/content/inline-video/v2/cascade-media-player/clientlibs/site.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/components/content/reimagine/atomic/accordion/v2/accordion/clientlibs/site.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/components/content/reimagine/atomic/tabs/v2/tabs/clientlib/sites.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-cookieconsent.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-cookievalidator.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/components/content/reimagine/blade/cross-sell/v1/cross-sell/clientlibs/sites.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/components/content/reimagine/atomic/footnote/v2/footnote/clientlibs/site.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-click-group-telemetry.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-base.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/components/structure/page/clientlibs/featurecontrol.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/reimagine/clientlib-reimagine-base.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/onerfstatics/marketingsites-wcus-prod/shell/_scrf/js/themes=default/54-af9f9f/fb-2be034/21-f9d187/b0-*e/d8-97d509/40-0bd7f9/ea-f*e/9d-c6ea39/62-a*/3e-a4ee50/7c-0bd6a1/60-*a/db-bc*/dc-7e*/6d-c07ea1/6f-dafe8c/f6-aa*/e6-5f*/6d-1e7ed0/b7-cadaa7/62-*f0/ca-40b7b0/4e-ee3a55/3e-f5c39b/c3-*d7/f9-*d3/d0-e64f3e/92-*d/79-*/7e-cda2d3/e7-1fe854/66-9d711a/38-b93a9e/de-*/1f-100dea/33-abe4df/8f-61bee0*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/clientlibs/cookie-compliance-manager.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-env/base.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/clientlibs/clientlib-httpclient.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-env/publisher.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-market-layer.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-chat.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-csp.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/onecloud/clientlibs/clientlib-contact-sales.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-utils.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-telemetry.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/clientlibs/exp-cookiecomp/v1.ACSHASH*.js*
Tracking script
EXFIL
*www.microsoft.com/msonecloudapi/assets/ocv-feedback.js*
Data collection endpoint
EXFIL
*www.microsoft.com/msonecloudapi/assets/msocbody.js*
Data collection endpoint
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/components/structure/page/clientlibs/custom-oneds.ACSHASH*.js*
Tracking script
TRACK
*wcpstatic.microsoft.com/mscc/lib/v2/wcp-consent.js*
Tracking script
TRACK
*www.microsoft.com/library/svy/broker.js*
Tracking script
TRACK
*www.microsoft.com/library/svy/broker-config.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/components/structure/page/clientlibs/experimentation.ACSHASH*.js*
Tracking script
TRACK
*www.microsoft.com/golf/etc.clientlibs/microsoft/components/structure/page/clientlibs/visitor.ACSHASH*.js*
Tracking script
Ecosystem

Ecosystem & Supply Chain

Microsoft Dynamics serves enterprise CRM to thousands of B2B websites via embedded forms, chat widgets, and marketing automation, positioning Microsoft's surveillance infrastructure as unavoidable dependency for lead generation.
Evidence

Evidence Artifacts

Artifacts collected during analysis, available with evidence-tier access.

HAR Capture

Complete network capture with all requests and responses

IOC Manifest

228 detection signatures across scripts, domains, cookies, and network endpoints

Vendor Details