How This Briefing Works
This report opens with key findings, then maps the gaps between what Koncert discloses and what BLACKOUT observed at runtime. From there: what it means for your organization, what to do about it, and the detection data and evidence underneath.
Key Findings
Analysis pending. Findings will appear here once intelligence collection is complete.
Disclosure Gaps
Claims vs. Observed Behavior
1 gaps
pending
UNKNOWN
They Claim
“Requires claims extraction via CDT”
Observed Behavior
Awaiting scanner verification.
Customer Impact
What This Means For You
If your organization is being targeted by Koncert-powered sales teams, your employees are receiving AI-optimized call attempts at algorithmically determined times designed to maximize connection rates. The AI parallel dialer may be simultaneously attempting to reach multiple people at your organization, filtering through voicemails and phone trees automatically. When your employees do connect, their conversations are recorded and may be analyzed in real-time by AI PitchLab to dynamically adjust the sales approach. Your employees' contact information has likely been aggregated from multiple data providers through Waterfall Data Enrichment without their knowledge. Call patterns, connection rates, and conversation outcomes feed analytics models that determine the intensity and approach of future outreach to your organization.
Recommended Actions
What To Do About It
Role-specific actions based on observed behavior
Recommended Actions for Koncert
- →Implement call screening policies that identify and flag high-volume automated dialer patterns. Educate employees on recognizing AI-assisted sales calls and their rights regarding call recording. Request data deletion from Koncert's enrichment database if your employees' contact information appears without consent. Review telephony infrastructure for the ability to block known parallel dialer patterns. For organizations subject to TCPA protections, document automated calling patterns as potential compliance violations for leverage in vendor negotiations.
Negotiation Leverage
- →Koncert's SOC 2 and TCPA compliance claims provide leverage points — request audit reports and compliance documentation. Key negotiation angle: the AI PitchLab's real-time conversation analysis during recorded calls may exceed the scope of standard recording consent, creating regulatory exposure for organizations using the platform. Waterfall Data Enrichment aggregates data from multiple providers, making Koncert a data broker subject to emerging state-level data broker registration requirements. The parallel dialer market is competitive, with alternatives like Orum, Nooks, and PhoneBurner offering similar AI-powered calling — use competitive pressure to demand transparency on data handling, enrichment sources, and AI model training practices.
IOC Manifest
IOC Manifest
116 INDICATORS
Indicators of compromise across 4 categories. Use for detection rules, CSP policies, or Pi-hole blocklists.
TRACK
*www.koncert.com/hs/hsstatic/jquery-libs/static-1.4/jquery/jquery-1.11.2.js*
Tracking script
TRACK
*www.koncert.com/hs/cta/cta/current.js*
Tracking script
TRACK
*www.koncert.com/_hcms/cookie-banner/auto-blocking.js*
Tracking script
TRACK
*www.koncert.com/hubfs/hub_generated/template_assets/1/*/*/template_salesfloor-hero-anim.js*
Tracking script
TRACK
*www.koncert.com/hubfs/hub_generated/template_assets/1/*/*/template_lottie.js*
Tracking script
TRACK
*www.koncert.com/hubfs/hub_generated/template_assets/1/*/*/template_mega-menu.js*
Tracking script
TRACK
*www.koncert.com/hs/hsstatic/content-cwv-embed/static-1.*/embed.js*
Tracking script
TRACK
*www.koncert.com/hs/hsstatic/cos-i18n/static-1.53/bundles/project.js*
Tracking script
TRACK
*www.koncert.com/hubfs/hub_generated/template_assets/1/*/*/template_jquery-modal-min.js*
Tracking script
TRACK
*www.koncert.com/hubfs/hub_generated/module_assets/1/*/*/module_Global_Footer.js*
Tracking script
TRACK
*www.koncert.com/hubfs/hub_generated/template_assets/1/*/*/template_clean-6-1-theme.js*
Tracking script
TRACK
*www.koncert.com/_hcms/forms/v2.js*
Tracking script
TRACK
*www.koncert.com/hs/hsstatic/HubspotToolsMenu/static-1.636/js/index.js*
Tracking script
TRACK
*www.koncert.com/hs/scriptloader/*.js*
Tracking script
TRACK
*www.koncert.com/hs/cta/ctas/v2/public/cs/cta-loaded.js*
Tracking script
TRACK
www.koncert.com/_hcms/cookie-banner/auto-blocking.js
Auto-extracted from scan
TRACK
www.koncert.com/hs/hsstatic/jquery-libs/static-1.4/jquery/jquery-1.11.2.js
Auto-extracted from scan
TRACK
www.koncert.com/hs/cta/cta/current.js
Auto-extracted from scan
TRACK
www.koncert.com/hubfs/hub_generated/template_assets/1/44660618017/1770755650101/template_lottie.min.js
Auto-extracted from scan
TRACK
www.koncert.com/hubfs/hub_generated/template_assets/1/154817784463/1770755647552/template_salesfloor-hero-anim.min.js
Auto-extracted from scan
TRACK
www.koncert.com/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js
Auto-extracted from scan
TRACK
www.koncert.com/hubfs/hub_generated/template_assets/1/40822671073/1770755649531/template_clean-6-1-theme.min.js
Auto-extracted from scan
TRACK
www.koncert.com/hubfs/hub_generated/template_assets/1/40822577285/1770755649114/template_jquery-modal-min.min.js
Auto-extracted from scan
TRACK
www.koncert.com/hs/hsstatic/cos-i18n/static-1.53/bundles/project.js
Auto-extracted from scan
TRACK
www.koncert.com/hubfs/hub_generated/template_assets/1/40822491023/1770755647735/template_mega-menu.min.js
Auto-extracted from scan
TRACK
www.koncert.com/hubfs/hub_generated/module_assets/1/40822359651/1742092303572/module_Global_Footer.min.js
Auto-extracted from scan
TRACK
www.koncert.com/_hcms/forms/v2.js
Auto-extracted from scan
TRACK
www.koncert.com/hs/scriptloader/3319111.js
Auto-extracted from scan
TRACK
www.koncert.com/hs/hsstatic/HubspotToolsMenu/static-1.636/js/index.js
Auto-extracted from scan
TRACK
www.koncert.com/hs/cta/ctas/v2/public/cs/cta-loaded.js
Auto-extracted from scan
Ecosystem
Ecosystem & Supply Chain
Koncert integrates with major CRMs (Salesforce, HubSpot, Microsoft Dynamics) and sales engagement platforms (Outreach, Salesloft) for bidirectional data sync. Calls are logged directly to CRM records. The platform connects to multiple third-party data enrichment providers through its Waterfall Data Enrichment feature, aggregating contact data from various sources. Koncert is commonly deployed alongside email-focused sales engagement tools, where it handles the phone channel while platforms like Outreach manage email sequences. The platform also integrates with conversation intelligence tools for post-call analysis. Its Remote Salesfloor feature connects distributed sales teams, creating a shared environment where calling activity and outcomes are visible across the team in real time.
Evidence
Evidence Artifacts
Artifacts collected during analysis, available with evidence-tier access.
HAR Capture
Complete network capture with all requests and responses
IOC Manifest
116 detection signatures across scripts, domains, cookies, and network endpoints