How This Briefing Works
This report opens with key findings, then maps the gaps between what Sprinklr discloses and what BLACKOUT observed at runtime. From there: what it means for your organization, what to do about it, and the detection data and evidence underneath.
Key Findings
Analysis pending. Findings will appear here once intelligence collection is complete.
Disclosure Gaps
Claims vs. Observed Behavior
1 gaps
pending
UNKNOWN
They Claim
“Awaiting scanner verification”
Observed Behavior
No runtime scan data available yet
Customer Impact
What This Means For You
For organizations deploying Sprinklr: The platform provides comprehensive CXM capabilities but creates dependency on a social surveillance infrastructure. Marketing teams gain real-time consumer intelligence, customer service teams get unified case management, and executives receive AI-curated sentiment dashboards. The risk is that systematic monitoring of public conversations at scale normalizes surveillance as a core business function. Every public mention of your brand — and your competitors — becomes structured data in your enterprise systems. For individuals being monitored: Your public social media posts, forum comments, blog discussions, and review site contributions are being systematically ingested, AI-analyzed, and distributed to enterprise customers. Your casual social media activity becomes structured intelligence used for marketing targeting, sentiment analysis, and competitive positioning.
Recommended Actions
What To Do About It
Role-specific actions based on observed behavior
Recommended Actions for Sprinklr
- →Audit the scope of your Sprinklr social listening configuration — what keywords, brands, and topics are being monitored, and does this scope align with legitimate business needs? 2. Review which Sprinklr tracking technologies (cookies, pixels, beacons) are deployed on your customer-facing web properties and ensure proper consent mechanisms. 3. Evaluate data retention policies for social listening data — how long are individual social media posts and derived analytics retained in your Sprinklr instance? 4. Assess whether your social listening practices would withstand public scrutiny if the scope of monitoring were disclosed. 5. Review Sprinklr's sub-processor list and data sharing practices to understand where aggregated consumer data flows.
Negotiation Leverage
- →Sprinklr is a significant enterprise investment (typically six-figure annual contracts) with deep organizational integration. In procurement negotiations, focus on data governance provisions: what happens to social listening data after contract termination, what are the data retention defaults, and how does Sprinklr use aggregated customer data across its platform. The key leverage point is Sprinklr's competitive landscape — alternatives like Brandwatch, Khoros, and Hootsuite Enterprise provide negotiation leverage on pricing. Procurement teams should require clear contractual language on data ownership, particularly for derived insights and AI-generated analytics built from social listening data collected through the platform.
IOC Manifest
IOC Manifest
134 INDICATORS
Indicators of compromise across 3 categories. Use for detection rules, CSP policies, or Pi-hole blocklists.
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*www.sprinklr.com/_next/static/chunks/webpack-*.js*
Tracking script
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*www.sprinklr.com/_next/static/chunks/*-*.js*
Tracking script
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*www.sprinklr.com/_next/static/chunks/main-app-*.js*
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*www.sprinklr.com/_next/static/chunks/app/%5Blocale%5D/layout-*.js*
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*www.sprinklr.com/_next/static/chunks/561-*.js*
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*www.sprinklr.com/_next/static/chunks/85-*.js*
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*www.sprinklr.com/_next/static/chunks/app/%5Blocale%5D/%5B...slug%5D/page-*.js*
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*www.sprinklr.com/_next/static/chunks/993-*.js*
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*www.sprinklr.com/_next/static/chunks/41-*.js*
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*www.sprinklr.com/_next/static/chunks/*.*.js*
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*www.sprinklr.com/_next/static/chunks/solutionTabSection.*.js*
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*www.sprinklr.com/_next/static/chunks/customerStories.*.js*
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*www.sprinklr.com/_next/static/chunks/carousel.*.js*
Tracking script
EXFIL
*prod2-live-chat.sprinklr.com/api/livechat/handshake/widget/*_app_**
Data collection endpoint
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/vendor.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/main.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/default~live-chat-app~stream-app-index.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/default~live-chat-app~live-stream-app.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/default~live-chat-app~streamInProgressPage.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/live-chat-app.*.js*
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*live-chat-static.sprinklr.com/chat/assets/js/sentry/6.18.2/sentry.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/ProactivePrompts.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/mqtt.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/LiveChatIntercepts.*.js*
Tracking script
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/ProactiveBoxFrame.*.js*
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/default~AgentPresentFrame~ChatProactivePrompts~ConversationListPageClassic~ConversationListPageModer~*.*.js*
Tracking script
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*live-chat-static.sprinklr.com/chat/MvqTLSkHdn/static/js/modern/ChatProactivePrompts.*.js*
Tracking script
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www.sprinklr.com/_next/static/chunks/webpack-23bd24cbe1aa3426.js
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www.sprinklr.com/_next/static/chunks/fd9d1056-1f798918f3b43fde.js
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www.sprinklr.com/_next/static/chunks/2117-f5f9e93d4fcb765b.js
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www.sprinklr.com/_next/static/chunks/main-app-940fab579dd7ee2e.js
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www.sprinklr.com/_next/static/chunks/6186-93c80351d936db52.js
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www.sprinklr.com/_next/static/chunks/app/%5Blocale%5D/layout-df50655fb8b35fdd.js
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www.sprinklr.com/_next/static/chunks/561-6b288f23cf0646a4.js
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www.sprinklr.com/_next/static/chunks/6553-d02510595266ad5a.js
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www.sprinklr.com/_next/static/chunks/4807-f62b07447b2c0985.js
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www.sprinklr.com/_next/static/chunks/85-305deb3398cb98b7.js
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www.sprinklr.com/_next/static/chunks/6202-2481bf5071b0f1c1.js
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www.sprinklr.com/_next/static/chunks/3821-507ec3626c63b899.js
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www.sprinklr.com/_next/static/chunks/993-4f4d232135f27fb1.js
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www.sprinklr.com/_next/static/chunks/41-89a5415fd19a5d7b.js
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www.sprinklr.com/_next/static/chunks/8328-03b1cf6a4ea2eeef.js
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www.sprinklr.com/_next/static/chunks/8231-20166dd3a5bcfbef.js
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www.sprinklr.com/_next/static/chunks/app/%5Blocale%5D/%5B...slug%5D/page-e4432e130aebc3cb.js
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www.sprinklr.com/_next/static/chunks/6914.d3a435cb059d14e6.js
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www.sprinklr.com/_next/static/chunks/2114.8cdc260e82fd7839.js
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www.sprinklr.com/_next/static/chunks/5787.268eef8eff7183d6.js
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www.sprinklr.com/_next/static/chunks/5510.3ef8cf9eaeb2ff21.js
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www.sprinklr.com/_next/static/chunks/6090.32d45137dbe46ebe.js
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www.sprinklr.com/_next/static/chunks/6888.fc49f4e5e82079d7.js
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www.sprinklr.com/_next/static/chunks/6617.4e8076439d92dec1.js
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www.sprinklr.com/_next/static/chunks/4263.e3f9227e707ddde1.js
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www.sprinklr.com/_next/static/chunks/3312.fcba56f49c735b62.js
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www.sprinklr.com/_next/static/chunks/6796.c62810af31142c30.js
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www.sprinklr.com/_next/static/chunks/solutionTabSection.613215d8adda74d0.js
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www.sprinklr.com/_next/static/chunks/customerStories.1ec036f41d8d569d.js
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www.sprinklr.com/_next/static/chunks/carousel.d3e70bde1e15d050.js
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www.sprinklr.com/_next/static/chunks/3317.e12dc1c22a4f20ee.js
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www.sprinklr.com/_next/static/chunks/8076.569f125c69952a7c.js
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www.sprinklr.com/_next/static/chunks/6021.4602188f72f565bb.js
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Ecosystem
Ecosystem & Supply Chain
Sprinklr operates as a unified CXM platform competing with Salesforce Service Cloud, Khoros, Hootsuite Enterprise, and Brandwatch in the social listening space. The platform integrates with major social networks (Twitter/X, Facebook, Instagram, LinkedIn, YouTube), CRM systems (Salesforce), and enterprise communication tools. Sprinklr's customer base includes Fortune 500 companies across retail, technology, financial services, and telecommunications. The platform's 30+ channel integration creates one of the broadest social listening footprints in the market. Sprinklr's ecosystem position means it sits at the nexus of consumer voice data and enterprise action — public social conversations are transformed into marketing campaigns, customer service responses, and competitive intelligence through a single platform.
Evidence
Evidence Artifacts
Artifacts collected during analysis, available with evidence-tier access.
HAR Capture
Complete network capture with all requests and responses
IOC Manifest
134 detection signatures across scripts, domains, cookies, and network endpoints